Live Stream Trouble Shooting
Q: Why isn't any video showing up?
A: This usually means that you do not have the needed version of the Flash player installed on your computer. Please download the latest version from the Adobe website here: http://get.adobe.com/flashplayer. Once installed, restart your web browser and try it again.
Q: Why does my video choppy and have to rebuffer frequently?
A: Your internet connection is probably not fast enough to keep up with the bit rate of video you are watching. The player streams three different bite rate video encodings in order to cater to a greater number of users. In turn, each user is served with the best quality video allowed by the speed of their connection.
Q: Why can I hear the audio, but not see the video?
A: This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused by either (a) your selecting of a bit rate for the video clip that is to high for your Internet connection or (b) Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).
For additional information regarding issues you may be experiencing with our Live Stream, please visit the following website: http://vidego.multicastmedia.com/help_players.html